DocRide Pricing Policy

Transparent pricing and flexible payment options for your business

Effective Date: 3 Mar 2025

We aim to provide a fair, transparent, and flexible pricing model to suit your business needs. Our subscription fees grant access to the DocRide software and includes complimentary services such as cloud storage, AI tokens, API calls, and data upload/download limits. Below are the key terms governing our pricing and payment structure.

1. Subscription Fees and Complimentary Services

  • Base Fees: Monthly subscription fees vary by by the number of your admin and user accounts and additional storage limits. All prices are in British Pounds (GBP, £) and exclude VAT where applicable. You shall need to add the applicable VAT on the prices shown on our website.
  • Complimentary Services: Each package includes complimentary allowances (e.g., cloud storage, API calls, AI tokens, data upload/download), subject to a fair usage policy. These allowances may be adjusted (increased, decreased, or eliminated) at DocRide's discretion with 30 days' prior notice via email to the customer’s main admin account.
  • Overages: Usage exceeding complimentary limits will incur additional charges, with rates specified in the package details. You shall need to make all the payments in advance.

2. Billing and Payment Terms

  • Billing Cycle: Subscription fees are charged automatically on the date of your subscription of DocRide.
  • Initial Payment: Upon subscribing to any paid package, the full subscription fee for the selected package will be deducted immediately, granting instant access to DocRide services.
  • Monthly Subscription Billing: The base subscription fee for your chosen package is billed monthly, regardless of whether any user accounts (including admin or additional users) log in or utilize the service during the billing period or not. Additional charges may apply for usage exceeding complimentary limits.
  • Payment Attempts: If a payment fails, a second attempt will be made between 3–7 days later. If still unsuccessful, further attempts may occur, and a late payment fee of £10 may be applied after 10 days. Persistent non-payment may restrict or terminate access to user and admin accounts until payment is received.
  • Advance Payment: All fees are payable in advance before accessing DocRide services. Non-payment may result in account suspension and, at DocRide's discretion, deletion of data stored on our cloud servers.

3. Cancellation and Refunds

  • Un-subscription: The admin account holder may cancel the subscription at any time via the account portal. Upon cancellation, billing will reflect a prorated charge for the days of service used in the current month. Unsubscribing may result in loss of your Data from cloud servers immediately.
  • Refunds: Overpaid subscription fees (e.g., for unused days) will be refunded to the original payment method within 14 business days of cancellation, provided no outstanding balances remain.
  • Data Deletion: Upon un-subscription, all stored data may be deleted immediately at DocRide's discretion, in compliance with UK GDPR. Re-subscription will not restore previously deleted data.

4. Additional User Accounts

  • Charges: Adding user accounts beyond the complimentary limits incurs an additional per-user per month fee. These fees are billed monthly alongside the base subscription.

5. Account Termination

  • Default: In case of payment default or violation of our terms of service, DocRide reserves the right to suspend or terminate accounts and delete associated data without prior notice, beyond the payment retry period outlined in Section 2. For non-payment terminations, notice will be attempted via email.
  • Appeals: If your account is terminated for a terms violation, you may appeal within 14 days by contacting support at support@docride.co.uk. support at support@docride.co.uk.
  • Reinstatement: Reactivating a terminated account may require settling outstanding balances and, if applicable, a reinstatement fee determined by DocRide.

6. Modifications to Pricing

  • Changes: DocRide may adjust subscription fees, additional usage rates, or package structures at any time, with consideration of customer feedback and statutory rights. Customers will receive 30 days' notice via email before changes take effect. Continued use of the service after the notice period implies acceptance of the updated pricing.

7. VAT and Taxes

  • Exclusion: All listed fees exclude VAT and other applicable taxes, which will be added to your invoice based on your location and prevailing UK tax regulations.

8. Support and Contact

  • Assistance: Support is available via email, chat, or phone (depending on your package) during standard business hours (9 AM–5 PM GMT). For billing inquiries or disputes, contact our support team at support@docride.co.uk. Disputes will be addressed within 14 business days.

9. Governing Law

  • Governing Law: This pricing policy and your use of DocRide services are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.